1. Who we are

Le Marin B.V. (Henegouwerplein 58, 3021 PN Rotterdam, Chamber of Commerce 75645092, info@lemarinhotels.com, +31 (0)10 311 8626) is responsible for processing your personal data at Le Marin Hotel Rotterdam City – Handwritten Collection, in both of our buildings, Le Marin and Le Petit Marin. Le Marin is part of Accor's Handwritten Collection. We are an independent hotel and responsible for the data we process ourselves.

2. What data we process and why

Arranging your reservation and stay
Data: name, address, e-mail, phone number, dates, room type, number of guests, rate, requests
Legal basis: performance of the contract

Payment and deposit

Data: payment and invoice details
Legal basis: performance of the contract

E-mails about your stay (confirmation, arrival information, thank-you e-mail)
Data: name, e-mail, booking details, language
Legal basis: performance of the contract

Guest register
Data: name, place of residence, dates; for non-Dutch nationals also nationality and type and number of ID document
Legal basis: legal obligation

City tax and accounting
Data: booking and payment details
Legal basis: legal obligation

Special requests, such as allergies or accessibility
Data: the data you provide
Legal basis: your explicit consent

Questions, requests and complaints
Data: name, contact details, your message
Legal basis: contract or legitimate interest

Safety of guests, staff and building (cameras in our buildings)
Data: camera images
Legal basis: legitimate interest

Improving our website with Google Analytics
Data: cookie and usage data
Legal basis: consent via the cookie banner

We do not use your data for automated decisions and never sell it. At check-in we check your ID. We do not make a copy or scan of it.

3. Who we share your data with

Suppliers working on our behalf (processors, with a data processing agreement): our hotel system Oracle Opera Cloud (which we also use to send e-mails about your stay), booking engine and channel manager (Lighthouse), payment provider Mollie, website statistics (Google Analytics), website hosting, e-mail and office software.

Accor, if you book via Accor or are an ALL – Accor Live Limitless member. Accor is responsible for the data it processes. Read Accor's privacy statement: https://all.accor.com/a/en/information/data-protection.html

Booking platforms such as Booking.com and Expedia, if you book through them. Their own privacy statements apply.

Authorities such as police, municipality or tax authorities, when required by law.

Some suppliers may process data outside the European Economic Area, only with appropriate safeguards such as an adequacy decision or the EU standard contractual clauses.

4. Retention

Booking and stay details: 2 years after departure
Invoices and payment details: 7 years (legal accounting obligation)
Guest register: 7 years, for city tax audits
Special requests such as allergies: until the end of your stay
Emails and complaints: 2 years after handling
Camera images: maximum 4 weeks, unless there is an incident

5. Security

We take appropriate technical and organisational measures to protect your data. Only staff who need your data for their work have access to it.

6. Cookies
Our website uses functional cookies needed for the site to work. We also use Google Analytics to see how visitors use our website, so we can improve it. We only place these analytical cookies with your consent via the cookie banner, which you can withdraw at any time.

7. Your rights

You have the right to access, correct or delete your data, to restrict processing, to object to processing based on legitimate interest, to data portability and to withdraw your consent. Send your request to info@lemarinhotels.com. We will respond within one month. You do not need to send a copy of your ID.

8. Complaints

Not happy with how we handle your data? Please let us know first. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, www.autoriteitpersoonsgegevens.nl).

9. Changes We may update this privacy statement. The latest version is always on our website.

Last updated: November 2026