Frequently asked questions

Reservations

How do I change or cancel a reservation?
You can change your reservation by contacting the reception. Cancellations can be done within 48 hours.

Arrival

Until when can I check in?

Our standard check-in time is 03:00 PM. An earlier check-in is entirely dependant on availability. Would you like a guaranteed early check-in? Then we advise you to reserve the night before your arrival (one extra night) as well.

Payments

Do I have to give my credit card details for a reservation?
We need a guaranteed payment method (such as credit card or iDeal) to guarantee your reservation. We do not accept cash payments.

In the Hotel

Are pets allowed?

No, pets are not allowed in the hotel rooms.

DEPARTURE

Until what time can I check out?
Our standard check-out time is 11:00 AM. A later check-out can be requested, but this is entirely dependant on availability. An extra charge of 30 euros per hour is added for a check-out between 11:00 AM and 03:00 PM. After 03:00 PM, an additional night is added to the standard price.

RATES

What are the conditions for flexible rates?

Free cancellation or rebooking up to 24 hours before arrival. Cannot be changed after check-in. For no-shows, only the first night is charged.

hotel-le-marin-rotterdam

Do you have anymore questions?

Feel free to contact our reception. They are happy to help you.