Frequently asked questions
Our standard check-in time is 03:00 PM. An earlier check-in is entirely dependant on availability. Would you like a guaranteed early check-in? Then we advise you to reserve the night before your arrival (one extra night) as well.
The closest parking garage, ParkBee Tiendpein, is about 700 meters away from the Henegouwerplein. The hourly rate here is €2, and the day rate is €24.
Tourist tax is 6.5% over the total room rate. This will be applied beforehand.
In the Hotel
No, pets are not allowed in the hotel rooms.
You have to be 18 or older to book a hotel room. Alcoholic drinks are only served to guests who are 18 or older with a valid ID.
No, all rooms and public spaces are 100% smoke free.
For flexible reservations, the reservation can be changed up to 24 hours before check-in. After that, the reservation cannot be modified (unless it is extended of course). Reservations cannot be modified for non-refundable rates.
Free cancellation or rebooking up to 24 hours before arrival. Cannot be changed after check-in. For no-shows, only the first night is charged.
Non-changeable, non-refundable, 100% chargeable. These rates are charged immediately upon booking.