Frequently asked questions
If you have booked a non-refundable rate, the reservation is charged immediately and thus rendered non-refundable or modifiable. You may cancel your booking, but not without incurring 100% of the penalty.
Our standard check-in time is 15:00. An earlier check-in is entirely dependant on availability. Would you like a guaranteed early check-in? Then we advise you to reserve the night before your arrival (one extra night) as well.
Are you coming by car? Then you can park in the surrounding streets at a rate of €2,56 per hour Monday to Saturday between 09:00 - 23:00. Parking on Sundays is €2,56 per hour between 12:00 noon and 23:00. Please note: you can only park for a maximum of 24 hours on the street.
The closest parking garage, ParkBee Groothandelsgebouw P2, is about 850 meters away from the Henegouwerplein. The hourly rate here is around € 2, and the day rate is € 15. Please note: that you can only enter the parking garage with the ParkBee app.
The hotels offers a parking (on request) and the costs are € 19,95 per night, reservations are requested.
Tourist tax is 6.5% over the total room rate. This will be applied beforehand.
In the Hotel
No, pets are not allowed in the hotel rooms.
You have to be 23 or older to book a hotel room. Alcoholic drinks are only served to guests who are 18 or older with a valid ID.If you would like to reserve a room a deposit of €100, - is required.
No, all rooms and public spaces are 100% smoke free.
Even if you are not a guest at our hotel, you can enjoy your breakfast here on weekdays. Please contact us to reserve a table. Dining on the terrace is also allowed. (weather permitted)
For flexible reservations, the reservation can be changed up to 24 hours before check-in. After that, the reservation cannot be modified (unless it is extended of course). Reservations cannot be modified for non-refundable rates.
Free cancellation or rebooking up to 24 hours before arrival. Cannot be changed after check-in. For no-shows, only the first night is charged.
Non-changeable, non-refundable, 100% chargeable. These rates are charged immediately upon booking.