Frequently asked questions
Reservations
How do I change or cancel a reservation?
If you have booked a flexible rate, you can amend or cancel your reservation 24 hours prior to arrival. You may do so directly through the reservation platform/agency with which you have booked.
If you have booked a non-refundable rate, the reservation is charged immediately and thus rendered non-refundable or modifiable. You may cancel your booking, but not without incurring 100% of the penalty.
If you have booked a non-refundable rate, the reservation is charged immediately and thus rendered non-refundable or modifiable. You may cancel your booking, but not without incurring 100% of the penalty.
Can I gift a stay at Le Marin Hotels?
What are the options for an extra bed?
Arrival
Until when can I check in?
Our standard check-in time is 15:00. An earlier check-in is entirely dependant on availability. Would you like a guaranteed early check-in? Then we advise you to reserve the night before your arrival (one extra night) as well.
How do I get to the hotel?
Can I park at the hotel?
Does the hotel offer a shuttle service?
Payments
Do I have to give my credit card details for a reservation?
We need a guaranteed payment method (such as credit card or iDeal) to guarantee your reservation. We do not accept cash payments.
Which payment methods are accepted?
Can payments also be made by third parties?
How much is the tourist tax and when is it applied?
In the Hotel
Are pets allowed?
No, pets are not allowed in the hotel rooms.
Are there any age restrictions in the hotel?
Can I smoke in the hotel?
Are there facilities for people with disabilities?
Until when can I have my breakfast?
DEPARTURE
Until what time can I check out?
Our standard check-out time is 11:00 a.m.. A later check-out can be requested, but this is entirely dependent on availability. An extra charge of 10 euros per hour is added for a check-out between 11:00 a.m. and 3:00 p.m. After 3:00 p.m., an additional night is charged.
Can I leave earlier than planned?
RATES
What are the conditions for flexible rates?
Free cancellation or rebooking up to 24 hours before arrival. Cannot be changed after check-in. For no-shows, only the first night is charged.
What are the conditions for non-refundable rates?
Do you have anymore questions?
Feel free to contact our reception. They are happy to help you.
